All our garments are crafted in Italy with the highest standards of luxury and sustainability.

Some pieces are limited editions and may not return. However, classic items are restocked regularly. Please sign up for our newsletter to be informed.

Please consult our Size Guide for detailed measurements. If you are unsure, our customer care team will be happy to advise you personally in our support chat.

We ship across the European Union, to the USA and Canada and to selected international destinations. If your country is not available at checkout, please contact us.

Orders above €350 within Europe ship free of charge.
For other orders, shipping fees are calculated at checkout.
Customers outside the EU are responsible for customs duties and import taxes.

Within the EU: 3–7 business days.
International orders: 7–14 business days (depending on customs).

Yes. You have 14 days from receiving your order to return it. Returned items must be unworn, unwashed, and with all tags attached.

Yes, if the size you need is available. Customers are responsible for return shipping, but we cover the cost of sending the replacement item.

Unfortunately, such items cannot be refunded. Upon request, we can return them to you at your expense.

We accept major credit cards, PayPal, and other secure payment options available at checkout.

Yes. All payments are processed through secure, encrypted connections via Shopify’s trusted payment gateway.

Please see our Product Care Guide for detailed instructions. Cashmere requires gentle care to maintain its softness and shape.

Yes. We source high-quality natural fibers and work with local Italian artisans, ensuring ethical and sustainable production.

You can reach us via our Contact Form, by email at s.dietz@dietz.fashion, Support Chat or by phone at +49 6181 97450. Our customer care is available Monday–Friday, 9:00–18:00 CET.