Legal Area
Welcome to the legal section of our website. Here you will find all the essential information regarding our company, your rights as a customer, and the policies that guide our online store.
1. Company Information (Impressum)
Stephan Dietz Modevertrieb GmbH
Hinter dem Hain 3
63454 Hanau, Germany
Tel.: +49 6181 97450
E-Mail: s.dietz@dietz.fashion
Website: www.incentive-cashmere.com
Managing Director: Stephan Dietz
Commercial Register: Amtsgericht Hanau, HRB 5818
VAT ID: DE 812 124 614
2. Terms & Conditions
Our General Terms and Conditions of Sale (GTC) regulate purchases made through our online store, including:
- Formation of the contract
- Prices, taxes, and payment methods
- Delivery terms and shipping costs
- Right of withdrawal (14 days for EU customers)
- Return & exchange policy
- Liability & warranty provisions
- Applicable law & place of jurisdiction
Read our full Terms & Conditions
3. Privacy Policy
We respect your privacy and handle your data responsibly in accordance with GDPR.
4. Cookie Policy
We use cookies to provide essential functionality, improve site performance, and personalize your shopping experience. Non-essential cookies are only activated with your consent.
5. Shipping Policy
Our orders are shipped from Italy and Germany with trusted carriers.
- Delivery times: typically 3–7 business days within the EU, 7–14 days outside the EU.
- Costs vary by destination and will be displayed at checkout.
- Customs duties or import taxes (outside the EU) are the responsibility of the customer.
6. Return & Exchange Policy
We accept exchanges if the requested size is available. Please note:
- Customers are responsible for the cost of return shipping.
- Items must be returned unworn, in their original condition, with all tags attached.
- Once received, we will send the new size free of charge.
Read our full Return & Exchange Policy
7. Right of Withdrawal
EU customers have the right to withdraw from their purchase within 14 days without giving any reason. To exercise this right, you can use our standard withdrawal form:
8. Taxes & Duties
All prices on Incentive Cashmere are shown in euros (€) and include German VAT (19%), where applicable.
Orders shipped within the European Union include VAT in the displayed price.
For orders delivered outside the European Union — including the United Kingdom, Switzerland, Norway, the United States, and Canada — VAT is not charged at checkout. These orders may be subject to import duties, customs fees, or local taxes upon arrival in the destination country. Such charges are determined by local authorities and are the responsibility of the recipient.
We do not collect or control these costs and cannot predict their amount, as they vary by country and order value.
All international shipments are sent from Germany.
Customers are advised to check with their local customs office for more information regarding import duties and taxes.